Why isn’t Tobi loading in Safari?

Using Safari can cause some issues when connecting your Facebook page to Tobi. There are two ways this can be remedied:

  1. Click https://tobi.ai, refresh the Tobi app, and try to connect again.
  2. If the above doesn’t work, then we recommend changing your browser. Chrome and Firefox both work well.

If you still experience issues, please let us know.

What languages does Tobi support?

Tobi supports all languages supported by Facebook. You can translate all messages and all grow tools to your chosen language.

Does Tobi support mobile browsers?

Yes. When we designed Tobi, we made sure that all our features were available across different devices: mobile, tablet, desktop, laptop, etc.

Will Tobi slow down my website?

No. Tobi’s code loads asynchronously, which means it will never block or slow down other parts of your website. Web page analysis tools might show you that Tobi loads after other apps, but that is how we intentionally designed it.

Your page load speed will not be impacted by Tobi, because Tobi’s assets are not on your site’s critical render path. What’s more, images and stylesheets are delivered by a global CDN to keep load time to a minimum.

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