Facebook messenger

What’s happened to the pre-check option in the Messenger checkbox?

Up until recently, some businesses have been able to pre-check the Messenger checkbox which appears under the add-to-cart button on product pages. Facebook previously allowed this box to be checked by default, but as of 9th April 2019, this feature has been removed. Note that the checkbox feature is still there, it’s just the pre-check by default option that’s gone.

Everything else to do with the Messenger checkbox remains the same. You can still get opt-ins using the discount opt-in checkbox or the opt-in model popup. (These can be set up in the “Growth Tools” section in Messenger.)

Facebook Messenger Pop up to collect subscribers

Facebook messenger check in box

Why can’t I see the opt-in box on my store?

Can't see opt-in box in website

A shop can only have one Messenger app enabled, otherwise they interfere with each other.

If you can’t see the opt-in box, you might have more than one Messenger app installed, or the Shopify Messenger channel is enabled.

1. Check for apps and delete any unused ones.

Uninstall unused app from shopify store

2. Check if the Shopify channel is enabled. If it is, turn it off.

Disconnect tobi from facebook

I’ve made changes but nothing’s happened on my store?

First, make sure you’ve cleared your browser cache. You can usually do this by pressing CTRL + F5. Otherwise, you can find the option in your browser preferences.

We have a very strong cache system, and this enables your shop to load faster. It means that every change has to be cleared before you test.

How to clear cache:

Go to your website

Hold down CTRL + F5. The website will reload and the cache should be cleared.

If this doesn’t resolve the problem, please let us know.

When are Abandoned Cart messages sent?

Tobi sends Abandoned Cart messages when users opt-in via one of the growth tools:

1. Opt-in check-box

2. pop-up

3. Facebook customer chat

Tobi application opt-in popup messenger chat box

Once users opt-in, if they abandon a cart they will receive a message after a time specified by you (you can set this on the Tobi dashboard).

Tobi application abandoned delay time

Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?

Facebook rules stipulate that a user becomes a subscriber as soon as he replies to your message, or sends a message himself.

Only people who send the message become your subscribers.

How does this work?

  • User visits your website and checks the opt-in check-box. When that happens, Facebook gives us a temporary ID, which we can use to send messages within 48 hours.
  • Tobi sends the message. This can be any message, such as abandoned carts or something else.

The user has to reply in order to become a permanent subscriber. Once he’s replied, you’ve got a new subscriber.

Alternatively, the user has to write a Messenger message himself.

Do I have to add Facebook Pixel to Tobi?

Not necessarily. You can add Facebook Pixel via Shopify or a 3rd party app.

However, please make sure you only add Facebook Pixel once, as otherwise Pixel will send double results, which will cause inaccurate Facebook statistics.

Can I import past abandoned carts into Tobi?

It depends on the tool you’re using.

Yes You can import SMS subscribers - simply choose a period from 7, 14 or 31 days, or lifetime period.

No for Facebook Messenger. Tobi only works with carts that were abandoned after Tobi was installed. In order to make the most of all Tobi features, we need more information about the abandoned carts than what is provided.

Did Tobi add the 3rd party Pixel to my store? I noticed Facebook ID: 1818395751734408

Facebook Pixel helper Tobi Facebook app ID

No - the Tobi app does not add 3rd party Facebook Pixel to any store.

That ID is the Tobi Facebook app ID, which does not interfere with your Pixel and has nothing in common with Facebook Pixel.

How do I connect to the Facebook catalogue?

Go into your Facebook Business Manager, then:

  • Click on the burger menu - top left of your screen
  • Click on “All tools” - bottom right of the expanded menu
  • Click on “Catalogues”
  • Click on “Your Catalogue”
  • Click on “Add Sources”
  • Click “Manually”
  • Select “Scheduling”
  • Paste Tobi URL here
  • Click “Save”

Then go back to your business account and go to the “Catalogues” section.

  • Click “Create Catalogue”, choose “E-commerce”, and enter a catalogue name.
  • Click on “Create”
  • Click on “View Catalogue”
  • Find “Product Data Sources” link and enter it
  • Click “Add Data Source”
  • Choose “Use Data Feeds”
  • Select ‘Set a Schedule”
  • Paste the Tobi URL to the “Add a Data Feed URL” box.
  • Click “Upload”
  • Once it’s uploaded, you’re all set!

How do I use Tobi with Funnel Buildr ?

If you are using Funnel buildr and want to use Tobi messenger opt-in checkbox within your funnel pages, you will have to set up a few custom settings.

1. Go to your Tobi app settings section and at the bottom of the page you will find your custom javascript in "My custom script" section.

Tobi settings my custom script

Copy the code and put It inside <script> tags. In our case It would be (yours will be different):

<script type="text/javascript" src="me-c220584dc70346652215af303334abf8.js"></script>

2. Go to your Funner buildr app and choose a funnel you want to add messenger javascript to.

In settings menu select "Custom body script" menu element, paste your javascript code and hit "Save changes".

Custom script inside body box

3. Choose a place where you want the opt-in checkbox to be visible (we recommend under "Add to cart" button) and add our custom div there.

<div class="tobi-checkbox"></div>

Tobi checkbox span settings

Hit save and you're all ready to go!

If you need any help with setting up Tobi with Funnel Buildr, you can always message us using our customer chat.

Applying for Facebook Subscription Messaging - Everything You Need to Know

Let us guide you through the Facebook Subscription Messaging application process.

When Facebook release their Messenger Platform v2.3, you’ll need to get permission to send subscription messages at page-level rather than app-level. Bots that send subscription messages have to transition to this new system by 31st December 2018. You can get more details about this on the Facebook's page. Tobi previously did this at app-level.

What it basically means is that, instead of Tobi subscription messaging permissions being applied to all users, page owners must now request permission for their Facebook page.

From 1st January 2019, if you want to send Instant Messenger Campaigns with Tobi, you’ll need to have the Subscription Messaging permission for your connected Facebook page.

Here’s your step by step guide on how to apply for Facebook Subscription Messaging, so that you can keep using Tobi Instant Messenger Campaign feature. Please note that only page admins can apply for this.

1.Go to Your Facebook Page Settings:

Tobi Facebook Page Settings

2. Select Messenger Platform (left side menu):

Tobi Messenger Platform advanced features

3. Find the Advanced Messaging Settings section and click the Request button:

Advanced messaging settings Request button

4. Applicants must submit this request form. Select News

Select news

5. Click in the Provide additional details section and type in the information and updates your chat bot provides, for example new products, discounts, blog updates etc.

6. Give a couple of examples of helpful news your bot will send:

Examples of helpful news your facebook messenger bot will send

7. Click to Accept the Messenger policies and Facebook community standards that you won’t send any promotional messages via subscription messaging.

Here is a list of a few examples.

Use them as inspiration but make sure you adapt them to your store and your brand. We recommend you send at least 3 examples.

  • "Researchers find new way to power gadgets. Click here to read our review."
  • "Want to become more productive? We’ve listed all the tips to help you make that change."
  • "News Flash: EU GDPR regulation is effective from 25 May 2018. Learn more here."
  • "Looking for the latest trends in winter coats? Our stylist shares her top picks.”
  • "Christmas gifts that don’t break the bank? Click here for our guidebook to a thrifty holiday”
  • "Winter blues? We’ve just published a guide on beating seasonal affective disorder."

9. After approval, this sign will appear next to the Subscription Messaging:

 Subscription Messaging send for approval

Extra info:

It’s easy to apply for Facebook Subscription Messaging. And it only takes a couple of minutes.

Approval time varies because the review process is done manually.

If you want to check the status of your application, you can do so from Facebook.

If your application is rejected, you can always appeal the decision.

Ready to drive more sales?

Get Tobi today!