Up until recently, some businesses have been able to pre-check the Messenger checkbox which appears under the add-to-cart button on product pages. Facebook previously allowed this box to be checked by default, but as of 9th April 2019, this feature has been removed. Note that the checkbox feature is still there, it’s just the pre-check by default option that’s gone.
Everything else to do with the Messenger checkbox remains the same. You can still get opt-ins using the discount opt-in checkbox or the opt-in model popup. (These can be set up in the “Growth Tools” section in Messenger.)
A shop can only have one Messenger app enabled, otherwise they interfere with each other.
If you can’t see the opt-in box, you might have more than one Messenger app installed, or the Shopify Messenger channel is enabled.
1. Check for apps and delete any unused ones.
2. Check if the Shopify channel is enabled. If it is, turn it off.
First, make sure you’ve cleared your browser cache. You can usually do this by pressing CTRL + F5. Otherwise, you can find the option in your browser preferences.
We have a very strong cache system, and this enables your shop to load faster. It means that every change has to be cleared before you test.
How to clear cache:
Go to your website
Hold down CTRL + F5. The website will reload and the cache should be cleared.
If this doesn’t resolve the problem, please let us know.
Tobi sends Abandoned Cart messages when users opt-in via one of the growth tools:
1. Opt-in check-box
3. Facebook customer chat
Once users opt-in, if they abandon a cart they will receive a message after a time specified by you (you can set this on the Tobi dashboard).
Facebook rules stipulate that a user becomes a subscriber as soon as he replies to your message, or sends a message himself.
Only people who send the message become your subscribers.
How does this work?
The user has to reply in order to become a permanent subscriber. Once he’s replied, you’ve got a new subscriber.
Alternatively, the user has to write a Messenger message himself.
Not necessarily. You can add Facebook Pixel via Shopify or a 3rd party app.
However, please make sure you only add Facebook Pixel once, as otherwise Pixel will send double results, which will cause inaccurate Facebook statistics.
It depends on the tool you’re using.
Yes You can import SMS subscribers - simply choose a period from 7, 14 or 31 days, or lifetime period.
No for Facebook Messenger. Tobi only works with carts that were abandoned after Tobi was installed. In order to make the most of all Tobi features, we need more information about the abandoned carts than what is provided.
No - the Tobi app does not add 3rd party Facebook Pixel to any store.
That ID is the Tobi Facebook app ID, which does not interfere with your Pixel and has nothing in common with Facebook Pixel.
Go into your Facebook Business Manager, then:
Then go back to your business account and go to the “Catalogues” section.
If you are using Funnel buildr and want to use Tobi messenger opt-in checkbox within your funnel pages, you will have to set up a few custom settings.
Copy the code and put It inside <script> tags. In our case It would be (yours will be different):
3. Choose a place where you want the opt-in checkbox to be visible (we recommend under "Add to cart" button) and add our custom div there.
Hit save and you're all ready to go!
If you need any help with setting up Tobi with Funnel Buildr, you can always message us using our customer chat.
Let us guide you through the Facebook Subscription Messaging application process.
When Facebook release their Messenger Platform v2.3, you’ll need to get permission to send subscription messages at page-level rather than app-level. Bots that send subscription messages have to transition to this new system by 31st December 2018. You can get more details about this on the Facebook's page. Tobi previously did this at app-level.
What it basically means is that, instead of Tobi subscription messaging permissions being applied to all users, page owners must now request permission for their Facebook page.
From 1st January 2019, if you want to send Instant Messenger Campaigns with Tobi, you’ll need to have the Subscription Messaging permission for your connected Facebook page.
Here’s your step by step guide on how to apply for Facebook Subscription Messaging, so that you can keep using Tobi Instant Messenger Campaign feature. Please note that only page admins can apply for this.
1.Go to Your Facebook Page Settings:
2. Select Messenger Platform (left side menu):
3. Find the Advanced Messaging Settings section and click the Request button:
4. Applicants must submit this request form. Select News
5. Click in the Provide additional details section and type in the information and updates your chat bot provides, for example new products, discounts, blog updates etc.
6. Give a couple of examples of helpful news your bot will send:
7. Click to Accept the Messenger policies and Facebook community standards that you won’t send any promotional messages via subscription messaging.
Here is a list of a few examples.
Use them as inspiration but make sure you adapt them to your store and your brand. We recommend you send at least 3 examples.
9. After approval, this sign will appear next to the Subscription Messaging:
It’s easy to apply for Facebook Subscription Messaging. And it only takes a couple of minutes.
Approval time varies because the review process is done manually.
If you want to check the status of your application, you can do so from Facebook.
If your application is rejected, you can always appeal the decision.